Your knowledge base is the brain of your AI agent. The better it is — the more accurate, up-to-date, and well-structured — the better your agent performs. This guide shows you how to view, edit, add, and manage everything inside it.
Accessing the knowledge base
From your ChatForge dashboard, click on your agent, then select the "Knowledge Base" tab. You'll see a list of all sources currently powering your agent: websites, documents, and manual entries.
Types of knowledge base entries
- Website sources — pages scraped from your domain. You can re-scrape or remove individual pages.
- Document sources — uploaded PDFs, Word docs, and text files.
- Manual entries — Q&A pairs or free-text snippets you write directly inside the platform. Great for very specific info.
Editing and managing entries
1
Edit a manual entry
Click the ✏️ pencil icon next to any manual entry to update the question, answer, or text. Save to apply changes immediately.
2
Disable an entry without deleting it
Toggle any entry off to temporarily exclude it from the knowledge base. Useful if content is outdated but you might need it later.
3
Delete outdated content
Click the 🗑 trash icon to permanently remove an entry. Old pricing, discontinued services, or incorrect info should be removed promptly.
4
Add a manual Q&A pair
Click "+ Add Entry" and select "Q&A". Type the question and a clear, complete answer. These have the highest precision and are great for important specific queries.
Pro tip — Manual Q&As beat scraped content for critical questions
If there's a question your agent must answer perfectly (e.g. "Do you offer refunds?"), add it as a manual Q&A. This gives the AI a precise, authoritative answer to draw from, instead of piecing it together from scraped content.
Keeping your knowledge base fresh
A stale knowledge base is one of the biggest reasons agents underperform. Set a reminder to review your knowledge base at least once a month. Ask yourself:
- Has our pricing changed?
- Have we added or removed any services?
- Are there new FAQs we should add?
- Is any content now outdated or misleading?
Don't leave old content in
Old pricing pages, discontinued services, and outdated terms will confuse your agent and frustrate visitors. Clean these out whenever your business changes.